Effective Date: September 8, 2025
1. Definitions
- “We,” “our,” or “us” refers to Cozy Turtle RV Rentals, LLC, its owners and property managers.
- “You” or “your” refers to the person using the website or services, including renters and authorized drivers.
- “Services” means the use of our website, booking platform, and any related offerings.
2. Information We Collect
- Personal Information: Name, email, phone number, billing address, driver’s license details, payment information (through third-party processors; we do not store full card details).
- Booking Information: Rental dates, RV details, optional services, insurance selections.
- Technical Information: IP address, browser/OS data, usage patterns, collected via cookies and similar technologies.
- Communications: Messages, emails, or calls exchanged with us.
3. Use of Information
- Process and confirm reservations.
- Facilitate secure payment processing and refunds.
- Communicate about your rental, account, and inquiries.
- Provide customer support and improve our services.
- Send promotional materials and updates (only if you opt in).
- Meet legal, regulatory, and insurance obligations.
4. Disclosure of Information
- Service Providers: Payment processors, insurance providers, hosting services.
- Business Partners: RV owners in our consignment program.
- Legal Authorities: When legally required.
- Business Transfers: In cases of mergers, acquisitions, or service transitions.
5. Cookies & Similar Technologies
- Improve website performance and functionality.
- Analyze website traffic and user behavior.
- Personalize your experience.
6. Data Security
- While we employ standard safeguards to protect your data, no system is completely secure. We cannot guarantee absolute protection.
7. Your Rights & Choices
- Access, update, or correct your personal information.
- Request deletion of your data, subject to legal and operational requirements.
- Opt out of marketing emails at any time via “unsubscribe” or by contacting us.
- Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
8. Children’s Privacy
- Our services are not intended for anyone under the age of 25. We do not knowingly collect data from anyone below this age. If we detect such data, we will delete it promptly.
9. Third-Party Links
- Our site may contain links to external websites. We are not liable for their privacy policies or practices.
10. Changes to This Policy
- We may revise this Privacy Policy as needed. Any updates will be posted here with an updated effective date.
11. Contact Us
- For questions or concerns, contact:
Cozy Turtle RV Rentals, LLC
Myrtle Beach, SC
Email: info@cozyturtlerv.com
Phone: 843-455-3138